jiya 9's Privacy Policy

1 Introduction and Scope of Policy

Welcome to the jiya 9 platform. This Privacy Policy ("Policy") explains how jiya 9 ("we", "our") manages the personal information of users of the website https://jiya-9.cam and its associated apps and services ("Platform"). By using this Platform, you are considered to have agreed to the terms of this Policy.

This Policy is an integral part of our Terms and Conditions and both documents must be read together. You are requested to read both carefully before using any service.

We believe that protecting user information is not just a legal obligation — it is the foundation of mutual trust. That is why jiya 9 places users' interests above all else in every data-processing decision.

2 What Information We Collect

When you create an account on jiya 9, make a deposit or withdrawal, and at various stages of using our services, certain information is collected. The types of information collected are listed below by category:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID or passport number (for identity confirmation)
• Address and nationality

2.2 Contact Information

• Email address
• Mobile number (for OTP verification and support)

2.3 Financial Information

• Transaction records related to bKash, Nagad, Rocket, Upay, or bank accounts
• Deposit and withdrawal history

2.4 Technical Information

• IP address, device type, and operating system
• Browser version and language settings
• Cookie and log file data (see Section 8 for details)

2.5 Gaming Behaviour Information

• Game session duration, bet amounts, and win/loss history
• Preferred game categories and providers
• Time and frequency of activity on the Platform

3 Purpose of Data Collection

jiya 9 collects information for specific, lawful, and transparent purposes. No information is used beyond its stated purpose.

• Account Management: To ensure registration, login, and profile verification.
• Transaction Processing: To complete deposits, withdrawals, and bonus distributions smoothly.
• Identity Verification: To prevent access by those under 21 and to protect account security.
• Customer Support: To provide effective assistance in resolving issues via live chat or email.
• Fraud Prevention: To detect unusual activity and keep accounts secure.
• Product Improvement: To conduct analysis that makes the user experience simpler and more useful.
• Responsible Gaming Tools: To identify the risk of excessive gambling and provide timely support.

4 Sharing Information with Third Parties

jiya 9 never sells your personal information. Information is shared with third parties only to a limited extent and only in the circumstances described below:

4.1 Service Providers

Minimum necessary information is shared with selected third-party partners for payment processing, technical infrastructure, customer support, and fraud prevention services. These partners operate under jiya 9's instructions and cannot use your information independently.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from an investigating authority, or the requirements of applicable law. In such cases, information will be provided only to the extent required by law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. If such an event occurs, you will be notified in advance.

5 Data Retention and Period

jiya 9 retains user information only for as long as necessary to fulfil the original purpose for which it was collected. Even after an account is closed, information may be retained for a specified period to meet legal obligations or resolve disputes.

• Active account data: for as long as the account remains active.
• Financial transaction records: at least 5 years from the last transaction.
• Identity verification documents: at least 5 years after account closure.
• Support-related conversations: up to 3 years.

After the set retention period, information is securely deleted or anonymised.

6 Data Security Measures

jiya 9 uses advanced technical and organisational measures to keep user information secure. Our security framework includes:

• SSL/TLS encryption — all data transfers are completed through encrypted channels.
• Firewall and intrusion detection systems.
• Restricted access policy — only authorised staff can view user information.
• Regular security audits and vulnerability assessments.
• Data backup and disaster recovery plans.

However, no method of internet or digital storage is 100% secure. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

7 User Rights

Every user registered with jiya 9 has the following rights regarding their own information:

7.1 Right of Access

If you would like to know what information we hold about you, contact the support team.

7.2 Right of Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected.

7.3 Right of Erasure

Where there is no legal obligation to retain it, you can request that specific information be deleted. However, this right applies only partially for active accounts.

7.4 Right to Object to Processing

You have the right to opt out of marketing communications or certain processing activities.

7.5 Data Portability

You can request the information held about you in a structured and common format.

To exercise these rights or for any information-related enquiries, contact jiya 9's support team. We aim to complete your request within 30 working days.

8 Cookies and Tracking Technologies

jiya 9 uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser that help the site recognise you on your next visit.

8.1 Essential Cookies

Essential for maintaining login sessions, verifying security tokens, and remembering language preferences.

8.2 Analytical Cookies

Collect anonymous statistics to understand which parts of the site are used most.

8.3 Cookie Controls

Cookies can be disabled from your browser settings, though this may affect some Platform functionality.

9 Minor Users

All services at jiya 9 are strictly for those aged 21 or above. We do not intentionally collect any information from those under 21. Age is verified at registration and an account will not be approved if verification fails.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

To learn more about responsible conduct, read our Responsible Gaming Guidelines, which provide detailed advice on safe and controlled play.

10 International Data Transfers

jiya 9's technical infrastructure may operate on servers located in various countries. As a result, your information may be transferred to and stored on servers outside Bangladesh. However, such transfers are always carried out under appropriate data protection agreements.

Data sharing agreements with third-party partners include clear data protection obligations, ensuring your information is protected to the same standard everywhere.

11 Changes to the Policy

jiya 9 reserves the right to update this Privacy Policy when necessary. If significant changes are made to the Policy, registered users will be notified in advance by email or via a notice on the Platform.

Continued use of the Platform after changes have been made will be considered as your consent to the updated Policy. You are therefore advised to visit this page regularly.

To learn more about the general terms of our services, see the Terms and Conditions page. If you have further questions, our FAQ page has answers to common queries.

12 Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, contact us through the following:

jiya 9's customer support team is available in both Bengali and English, seven days a week, 24 hours a day.